Last Updated: [18/09/2026]
At www.ousph.com, we want you to love every piece you purchase. If something isn’t quite right, we’re here to help with our easy return and exchange process.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges within 14 days of receiving your order.
To be eligible, items must meet the following conditions:
- Items must be unused, unworn, unwashed, and in the original condition with all tags and packaging intact.
- Items showing signs of wear, stains, odors, or alterations will not be accepted.
- Sale or clearance items are non-returnable.
- Accessories, lingerie, swimwear, and bodysuits are non-returnable for hygiene reasons.
2. How to Request a Return or Exchange
Please contact our customer service team at info@ousph.com with your order number and reason for return or exchange.
Our team will confirm your eligibility and provide the return address and instructions.
Once we receive and inspect your returned item, we will process your exchange, refund, or issue store credit within 5–7 business days.
Please do not send your package back without contacting us first. Unauthorized returns may not be processed.
3. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.
Consumer-reason returns/exchanges include, but are not limited to: change of mind, no longer needed, wrong size/color/style selected, personal preference, or item not as expected. For these returns/exchanges, the customer is responsible for return shipping costs, and original shipping fees are non-refundable.
For exchanges:
- If the exchange is due to a defective or incorrect item, we will cover the shipping of the replacement item once your return has been received and approved.
- If the exchange is due to a consumer reason, the customer is responsible for the shipping cost of the replacement item.
Original shipping fees are non-refundable.
4. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please email us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
We will arrange a replacement or full refund (including shipping) once the issue is verified.
For defective or incorrect items, return shipping is covered by us. Please contact us first. We will either provide a prepaid return label or ask you to pay the return shipping upfront and reimburse you after verification. Please keep the shipping receipt. Do not send returns by cash on delivery (COD) or freight collect without prior authorization; such packages may be refused, or the shipping cost may be deducted from your refund.
5. Non-Returnable Items
Please note that we cannot accept returns or exchanges for:
- Items purchased during final sale or clearance events
- Gift cards or promotional items
- Accessories, jewelry, swimwear, lingerie, and bodysuits (for hygiene reasons)
Items returned for consumer reasons that do not meet the conditions in Section 1 may be refused.
6. Processing Time
Once your return is received and inspected, we will notify you via email.
Refunds or exchanges are typically processed within 5–7 business days after approval.
Depending on your bank or payment provider, refunds may take additional days to appear in your account.
7. Important Notes
We do not accept “return to sender” packages without prior authorization.
We reserve the right to refuse returns that do not meet our policy conditions.
All returned items remain your responsibility until we receive them safely.
8. Need Help?
If you have any questions regarding your return or exchange, please contact our support team at:
info@ousph.com
We’re here to make sure your shopping experience with OUSPH is smooth and satisfying.